Emergency

What should I do in the event of a maintenance emergency?
- If you have a leak, plumbing, or HVAC emergency outside of regular hours, please call the Community Line and select the emergency option at 704-912-5660.
Do you have a Fire Extinguisher, Flashlight, or First Aid Kit?
- A fire extinguisher is under the kitchen sink or in the Laundry Room.
- A first-aid kit is under the kitchen sink or in the Laundry Room.
- A flashlight is usually located under the kitchen sink.
Police Non-Emergency Line
- For non-emergency situations requiring assistance, please call: (704-664-3311).

Check-In/Out Information:

When will I receive the Check-In Code/Keys?
- Detailed Check-In instructions are sent the evening before your reservation starts. Final access codes are dispatched on the day of your reservation at the scheduled start time (typically 4 pm).
What time is Check-In?
- The Standard Check-In Time is between 4 pm and 10 pm. Checking in after 10 pm is possible but requires prior notice. Please read and understand the Check-In instructions before your arrival and be mindful of the quiet hours.
Can I Check-In Early or Check-Out Late?
- We offer early Check-In and late Check-Out options to accommodate your travel needs. However, these options require additional cleaning staff, and fees apply to compensate them. Early Check-In requests MUST BE MADE AT LEAST 72 hours in advance, or the cleaning company will not accept them. The available options are:
  - 3 pm early check-in: $28 ($33 for 3-Bedroom Homes)
  - 2 pm early check-in: $45 ($55 for 3-Bedroom Homes)
- For earlier arrivals, booking the previous night may be more cost-effective. As for late check-out, we can provide:
  - 11 am complimentary (subject to availability and advanced notice)
  - 12 pm(noon) late check-out: $45 ($55 for 3-bedroom Homes)
Do you have any recommendations for things to do in the area?
- We are Near Lake Norman. https://discoverlkn.com/ has some ideas.
- If you have kids with you, Discovery Place Kids is down the street, Discovery Place Science is in Charlotte Uptown, and 'The Pit Indoor Kart Racing' in Mooresville has an arcade, laser tag, and go-karts.
- We also live in a new and exciting world of AI; check out these fantastic AI trip planners; it's like having a virtual tour guide:
  - https://www.roamaround.io/
  - https://aicotravel.com
  - https://wonderplan.ai
What times are you available for communication?
- Standard availability for communication is 9 am - 9 pm. Non-emergency inquiries outside of these hours will be addressed promptly the following morning.
What am I responsible for at check-out?
- Not much—your cleaning fee covers most of it! The night before your stay ends, we'll send you check-out instructions. Generally, you'll need to:
  - Move any furniture back to its original spot,
  - Bag up all trash and perishables,
  - Return the amenity fob and parking pass to their original places,
  - If you have more than 2 trash bags, drop the extra bags off at the dumpster. (The housekeepers will handle up to 2 bags)

House Rules: https://www.youranywherehome.com/pages/house-rules

General Information:

Do you have strong/fast internet?
- High-speed internet via Spectrum with a dedicated guest Wi-Fi network.
Is smoking allowed outside the home?
- This is a NO-Smoking Home and a No-Smoking Community. Smoking is prohibited in the apartment, patio, and the community grounds.
Can I host friends/family at the home? (No parties)
- You may have a friend or two over. Still, anyone staying overnight must be included in your reservation's guest count and adhere to the Property's rules and regulations. Parties or events are not allowed at the home.
Are pets allowed?
- Pets are not allowed in our homes. It violates our lease with the community and puts our standing in jeopardy.
Do you have a Crib I can use?
- We have a Pack-n-Play available upon request for guests with young children. If you give us advanced notice, we can drop it off at your home before you arrive. Please note that this service is subject to availability, and we recommend making your request at the time of booking or at least 72 hours in advance to ensure we can accommodate your needs.
Do you have a TV in the bedroom?
- All our homes have Smart TVs in the living rooms, and our three-bedroom homes have a TV in the primary bedroom.
What Streaming Channels do you offer?
- We subscribe to Apple TV+, Prime Video, and Paramount+ for our guests.
- To maintain access for future guests, please do not log out of our streaming accounts to log in to your own.
- If you have been logged out of any channels, contact us, and we can help you log back in remotely. Text 443-432-5820.
Can I get Packages/Mail Delivered to the Property?
- Following the house rules, we do not allow packages or mail to be delivered to the Property. This is for multiple reasons, the most prominent being that it will most likely be delivered to the community package room, which requires us to be there in person to access it.
- We recommend local Amazon Lockers, FedEx, UPS, or PO boxes to receive mail/packages.
What if I leave something behind after I check out?
- We understand it's easy to forget things when you're checking out. If you realize you've forgotten something, reach out and let us know. We can store items for up to 10 days.
- If you'd like the item mailed back to you, kindly provide your mailing address. We ask that you cover shipping costs plus a small fee of $10 to compensate our housekeeper's time spent packing it and taking it to the post office.
- Mailing is scheduled once a week. After the 10-day storage period, any unclaimed items will be disposed of.
How many guests can each Property accommodate, and are additional sleeping arrangements available?
- Each Property can generally accommodate 2 guests per bedroom, plus an additional 2 guests in the common areas using the provided queen-size air mattress. We can also offer a Twin-sized rollaway bed, subject to availability. Please make your request for the rollaway bed at least 72 hours in advance to ensure availability.

Property/Community Specifics:

Community Amenities: Quick Guidelines

Welcome! Help us keep our shared spaces enjoyable for all:

Registered guests only (16+ or accompanied by an adult)
Clean up after yourself – trash, grill mess, furniture
No glass or bottle caps (safety first!)
Chill vibes only – keep noise respectful
Grill responsibly – clean after use
Share the space – no chair hogging

Is there an Elevator?
- This community has no elevators, though most of our homes are on the first floor.
Is there somewhere for me to Park?
- Parking is unassigned and available on a first-come, first-served basis. There are many spots available in front of and near the apartments.
Is there a Pool? When is it open? Where is it located?
- The community pool is open year-round, though it is UNHEATED, so swim in your comfort zone. The pool/grill/firepit hours are from 9 am to 8:30 pm, and you must be 16 or older unless accompanied by an adult.
- Only guests listed on the reservation may use the pool, gym, and amenities, not unlisted friends and family.
- We have marked the location on the map. https://www.dropbox.com/scl/fo/qh678i2oglbv63wk3uji4/AHRU_hYSNpE5lVGJNHDO3G8?rlkey=3duzac5rosp1aei2tdgelnhzl&dl=0
Where is the Gym? When is it Open?
- The gym is open 24 hours.
- To use the gym, you must be one of the guests listed on the reservation.
- You must be over 16 years old or accompanied by an adult.
- Location: Right next to the pool, attached to the backside of the clubhouse. It is accessible with the key fob provided. We have marked it on the map. https://www.dropbox.com/scl/fi/va9rilijwi94zpexap6v5/Evermore-Overhead-Building-Map-Amenities-Shown.jpg?rlkey=0ohu9817otsl4zbhinei4m4i8&dl=0
- For after-hours access, you must use the door near the fire pit/grilling area, facing the courtyard.
What do I do with my Trash?
- Valet Trash service is provided, Sunday - Thursday Evenings.
- Place the black plastic Valet-Trash bin outside the front door by 7pm to be picked up.
  - View the Fyler for more information: https://www.dropbox.com/scl/fo/kjf0dk8rwbd2wpfv4kjx8/AL-CWyZ1iA2bCwePdoZ_aAc?rlkey=tcdx0dn4a1lilu6vgeoj821nk&dl=0
  - All trash must be tied off in a trash bag.
  - The lid on the bin must be able to close. Do not overfill the Valet Trash bin, as it will not be accepted.
  - Do NOT leave trash out during daylight hours, or the community may fine us.
- If you have more trash than can fit in the bins or would like to take it out during non-Valet-Trash service days, you can visit the full-size trash compactor, located in the back right corner of the community
  - No recycling pickup option currently exists.
How do I use the AC/Heat?
- Using the AC/Heat is straightforward. However, sometimes, previous guests have set their own schedules on the thermostat. To override it, use the 'Hold' option on the thermostat and adjust it to your desired temperature. You may need to hold the up/down arrow to engage it.
- Please keep the temperature between 65 and 82 degrees Fahrenheit. If you want to save energy while you're away, switch the thermostat up/down by a few degrees instead of turning it off. Keeping the system on helps maintain air circulation and offsets humidity variation. It uses less energy overall by making minor adjustments over time rather than one significant adjustment when you return.
How to Use the EV Chargers?
- Share Your Email Address to Receive an Invitation: Please provide us with your email address so we can request an invitation from the community for you. Once the community processes your request, you will receive an email invitation with a network code and detailed instructions.
- Download the ChargePoint App & Set Up Your Account: Follow the instructions in the email to download the ChargePoint app onto your smartphone. Use the network code in the invitation to complete your account setup within the app.
- Locate a Charging Station: Use the ChargePoint app to find and navigate to any available community EV charging station.
- Start Charging: Follow the app instructions to begin charging your vehicle.
- Pay for Your Session: You will be billed for the energy and any associated costs, displayed in the app during your charging session.

Frequently Asked Questions for Evermore of Mooresville